Comments on: LASIK prices go up at Optimax while headline price falls to match Optical Express http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/ Your personal on-call laser eye surgeon Fri, 27 Apr 2012 13:00:14 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: mary parker http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-2397 mary parker Wed, 25 Aug 2010 19:34:39 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-2397 hi my husband went to have his eyes done today and the exact same thing happened! i complained bitterly and pointed out that they wouldn't find anyone to fill his appointment at this notice and they would lose all the money if they didn't try to meet us half way,a few phone calls later they said they could do it for £300 extra, still out of order and i intend to complain to head office with the hope of getting it back as we feel we were railroaded into it unfairly! how did you get on? hi my husband went to have his eyes done today and the exact same thing happened!
i complained bitterly and pointed out that they wouldn’t find anyone to fill his appointment at this notice and they would lose all the money if they didn’t try to meet us half way,a few phone calls later they said they could do it for £300 extra,
still out of order and i intend to complain to head office with the hope of getting it back as we feel we were railroaded into it unfairly!
how did you get on?

]]> By: Matthew http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-1205 Matthew Fri, 12 Jun 2009 13:34:42 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-1205 I suspect Optical Express (and others?) are fixing customers in by getting them to sign up to low prices, then at the 11th hour, when the doctor has reviewed the notes, giving the intralase hard sell by telling them that due to eye architecture (or other reasons?) they really should go for intralase at an extra £300 per eye, with no rebate offered in relation to the fact that microkeratome is no longer being undertaken. This was my experience; and while the surgery went very well and the overall price is in line with those quoted above, I am not happy that the cost went up by £600 at the 11th hour. Does anyoe else have similar experiences or advice on how to proceed - is it worth complaining to trading standards? In my business, if you pay for something and it turns out it is not necessary, then you get some money back! I suspect Optical Express (and others?) are fixing customers in by getting them to sign up to low prices, then at the 11th hour, when the doctor has reviewed the notes, giving the intralase hard sell by telling them that due to eye architecture (or other reasons?) they really should go for intralase at an extra £300 per eye, with no rebate offered in relation to the fact that microkeratome is no longer being undertaken.

This was my experience; and while the surgery went very well and the overall price is in line with those quoted above, I am not happy that the cost went up by £600 at the 11th hour.

Does anyoe else have similar experiences or advice on how to proceed – is it worth complaining to trading standards?

In my business, if you pay for something and it turns out it is not necessary, then you get some money back!

]]> By: Dave Allamby http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-1061 Dave Allamby Thu, 30 Apr 2009 18:10:04 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-1061 Hi Allan Thanks for your email. First, our price for wavefront blade free LASIK for your prescription is £2290 for both eyes, and we don't do major price cuts such as the offer you were quoted. As I have written before though, the recession may force some clinics to offer some major price cuts to attract more business, and that may or may not be good value as price is not the only factor and patient should be thinking about. We are a stand alone specialist clinic and not a chain of centres and some patients really like that. However, for clinic comparisons I will be posting this weekend about all London laser eye surgery centres who offer blade free LASIK, comparing price paid to quality ratings and I think this will answer your question more completely. Best regards Dave Hi Allan
Thanks for your email. First, our price for wavefront blade free LASIK for your prescription is £2290 for both eyes, and we don’t do major price cuts such as the offer you were quoted. As I have written before though, the recession may force some clinics to offer some major price cuts to attract more business, and that may or may not be good value as price is not the only factor and patient should be thinking about.
We are a stand alone specialist clinic and not a chain of centres and some patients really like that. However, for clinic comparisons I will be posting this weekend about all London laser eye surgery centres who offer blade free LASIK, comparing price paid to quality ratings and I think this will answer your question more completely.
Best regards
Dave

]]> By: Allan Galbraith http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-1056 Allan Galbraith Wed, 29 Apr 2009 21:47:11 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-1056 Also, how much would it cost for WaveLight Allgretto Wavefront Optimised treatment? My prescription is approxiamtely -3.25D (left)/-3.5D (right). Kind Regards, Allan Galbraith Also, how much would it cost for WaveLight Allgretto Wavefront Optimised treatment?

My prescription is approxiamtely -3.25D (left)/-3.5D (right).

Kind Regards,
Allan Galbraith

]]> By: Allan Galbraith http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-1055 Allan Galbraith Wed, 29 Apr 2009 21:44:28 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-1055 Hi Mr Allamby, I came across this website whilst conduing some personal research on laser eye surgery with the intention of eventually undergoing the treatment. I received a text and email from another leading Laser Eye Surgery company and the following email in response to my questions: "Dear Allan, It is the top treatment, Lasik Wavefront and Intralase which originally would have cost £3570 for both eyes but will cost you £1895 for both eyes provided that you book treatment before the 31st May 2009. Kind Regards, Famidah." I would just like your opinion, which from the previous messages seems to be honest and genuine, on this offer. Also, could you provide me with the statistics for your company compared to Optimax. I look forward to hearing from you soon. Kind Regards, Allan Galbraith Hi Mr Allamby,

I came across this website whilst conduing some personal research on laser eye surgery with the intention of eventually undergoing the treatment.

I received a text and email from another leading Laser Eye Surgery company and the following email in response to my questions:

“Dear Allan,

It is the top treatment, Lasik Wavefront and Intralase which originally would have cost £3570 for both eyes but will cost you £1895 for both eyes provided that you book treatment before the 31st May 2009.

Kind Regards,

Famidah.”

I would just like your opinion, which from the previous messages seems to be honest and genuine, on this offer.

Also, could you provide me with the statistics for your company compared to Optimax.

I look forward to hearing from you soon.

Kind Regards,
Allan Galbraith

]]> By: Brandon http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-812 Brandon Mon, 09 Feb 2009 19:02:10 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-812 Dave, Thanking you for the response - have looked at figures ans see what you mean, however are these the most recent figures as these are dated 2006? Only annoying thing is that i'm not suitable for the lasik treatment which seems to heal quicker with faster results but we can't have everything in life can we! Brandon Dave,

Thanking you for the response – have looked at figures ans see what you mean, however are these the most recent figures as these are dated 2006?

Only annoying thing is that i’m not suitable for the lasik treatment which seems to heal quicker with faster results but we can’t have everything in life can we!

Brandon

]]> By: Brandon http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-810 Brandon Mon, 09 Feb 2009 16:37:18 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-810 Hi Went to Focus this morning and was very impressed with service and friendliness. Due to having thin cornea's I am unable to have Lasik and to have Lasek will cost me £795 per eye. On my way home, popped into Optimax who then said they could perform Lasek for £695 but without Wavefront. I understand it is only £200 but they informed me that they suspected Focus's wavefront will be a generic process and may not benefit my eyes. Any thoughts Hi

Went to Focus this morning and was very impressed with service and friendliness. Due to having thin cornea’s I am unable to have Lasik and to have Lasek will cost me £795 per eye. On my way home, popped into Optimax who then said they could perform Lasek for £695 but without Wavefront. I understand it is only £200 but they informed me that they suspected Focus’s wavefront will be a generic process and may not benefit my eyes.

Any thoughts

]]> By: Dave Allamby http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-304 Dave Allamby Thu, 07 Aug 2008 20:13:31 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-304 Hi Paula Yes, based on those numbers above, wavefront LASIK with the Swiss Ziemer advanced blade free approach will be only £1020 per eye. We will see you at your consultation and confirm that prescription for you. You can get a free consult at FOCUS by quoting LT01 when you book. thanks Dave Hi Paula
Yes, based on those numbers above, wavefront LASIK with the Swiss Ziemer advanced blade free approach will be only £1020 per eye. We will see you at your consultation and confirm that prescription for you.
You can get a free consult at FOCUS by quoting LT01 when you book.
thanks
Dave

]]> By: Paula http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-303 Paula Thu, 07 Aug 2008 16:12:46 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-303 Dear Dr Allamby, So.. if I understand correctly, £1020 per eye is the cost for my procedure, i.e. the WaveLight laser procedure with the Swiss Ziemer laser, with wavefront included? Please confirm Thanks Paula Dear Dr Allamby,

So.. if I understand correctly, £1020 per eye is the cost for my procedure, i.e. the WaveLight laser procedure with the Swiss Ziemer laser, with wavefront included?

Please confirm

Thanks

Paula

]]> By: Dave Allamby http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-300 Dave Allamby Thu, 07 Aug 2008 13:00:10 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-300 hi Paula, thanks for the message. The prices shown in my article above ARE exactly the same today (I just rechecked that!). They quote LASIK without wavefront at £895 per eye then another £395 to add wavefront for better vision (you should have this option), and then £395 for blade free LASIK. (all per eye) Did you specify the wavefront option? Maybe they are running a promotion that isn't listed on their website, e.g. an email campaign? We include wavefront in all our treatments, and yours would be £1020 per eye. No we dont price match as we are still cheaper (offers from other centres excluded). Hope that helps Dave hi Paula, thanks for the message.
The prices shown in my article above ARE exactly the same today (I just rechecked that!).
They quote LASIK without wavefront at £895 per eye then another £395 to add wavefront for better vision (you should have this option), and then £395 for blade free LASIK. (all per eye)
Did you specify the wavefront option? Maybe they are running a promotion that isn’t listed on their website, e.g. an email campaign?

We include wavefront in all our treatments, and yours would be £1020 per eye. No we dont price match as we are still cheaper (offers from other centres excluded).

Hope that helps

Dave

]]> By: Paula http://lasik-truth.com/lasik-laser-eye-surgery/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/comment-page-1/#comment-298 Paula Thu, 07 Aug 2008 10:41:08 +0000 http://lasik-truth.com/2008/04/30/lasik-prices-go-up-at-optimax-while-headline-price-falls-to-match-optical-express/#comment-298 Dear Dr Allamby, Your article regarding price increase is very interesting, but it's not accurate. I have approached Optimax just this morning, and enquired about the Intralase Lasik (with limited error margings), and the quote I was given is £2040 (Lasik plus Intralase extra), which is exactly the same as the quote I was given by Focus Laser this morning 7 August 2008. Also, Optimax has a patient referral scheme that offers the referee £100 and the future patient also a discount of £100, offering a total of £200 in cash back. This would bring the cost of my procedure down to £1940 (the consultation is free). Are you willing to match this offer, with or without patient referral? If it helps, my details are as follows: Right eye: Sphere: -3.25 Left eye: Sphere: -3.25, Cylinder: 0.25, Axis: 80 Age: 37 Kind Regards Paula Dear Dr Allamby,

Your article regarding price increase is very interesting, but it’s not accurate. I have approached Optimax just this morning, and enquired about the Intralase Lasik (with limited error margings), and the quote I was given is £2040 (Lasik plus Intralase extra), which is exactly the same as the quote I was given by Focus Laser this morning 7 August 2008. Also, Optimax has a patient referral scheme that offers the referee £100 and the future patient also a discount of £100, offering a total of £200 in cash back.
This would bring the cost of my procedure down to £1940 (the consultation is free).

Are you willing to match this offer, with or without patient referral?

If it helps, my details are as follows:
Right eye: Sphere: -3.25
Left eye: Sphere: -3.25, Cylinder: 0.25, Axis: 80
Age: 37

Kind Regards

Paula

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